SenQuil® Returns & Refunds Policy
We want you to love your SenQuil® products. If you experience an issue, we’re here to help.
Faulty, Damaged or Incorrect Items
If your product arrives damaged, faulty, or you receive the wrong item, please contact us within 30 days of delivery.
We will arrange a replacement or refund once the item has been assessed.
Photos may be required to support your claim.
Change of Mind Returns
For hygiene and product safety reasons, we do not accept change-of-mind returns. Returns are only accepted for faulty, damaged, or incorrect items.
Eligibility for Returns
A return may be approved if:
The product is unused, unopened, and in its original condition
The product is faulty or damaged upon arrival
You contact us within 30 days of receiving your order
All return shipping costs are the responsibility of the customer unless the product is confirmed faulty or incorrect.
How to Start a Return
Please email us at sales@senquil.com with:
Order number
Full name
Description of the issue
Photos (if applicable)
Our team will provide instructions for returning the item.
Refund Processing
Refunds will be issued to the original payment method once the returned item has been received and inspected.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions, please reach out to our support team at:
📧 sales@senquil.com